The Advantages of Live Chat

Lukas

Live chat is one of the best ways to contact an online casino.

In fact, live chat is the hallmark of high-quality online casinos – without live chat, you can't expect much from the casino.

In this article, we highlight a few key factors why live chat is so essential at online casinos and why you should care about it too.

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Easy Contact

Live chat makes it incredibly easy to contact the casino's customer support.

In the past, you needed to wait for hours (or sometimes, even for days) before getting answers since email support is always a little bit slower.

With live chat, you can forget about long waiting times.

Just click on the live chat button, and you'll be in contact with the customer service within a few moments.

Live Dealer Games

Online casinos with live dealers have also implemented the live chat functionality.

Thanks to live chat, players can talk to the live dealer anytime.

This is especially helpful for people with hearing or other issues that normally stop them from enjoying live dealer games.

Plus, live chat makes the table game more enjoyable and authentic, as if you'd be playing at a physical casino.

Chatting with Other Players

Live chat lets players talk to each other and become a part of a larger community.

Casino games have always been social but in online casinos, the social factor has diminished.

With live chat, that's no longer the case as players get to chat and get to know each other – or even become friends.

Live Chat is Always Open

Many modern online casinos provide 24/7 live chat support.

Even if the support team is not active, you can still leave your message via the chat window and you'll get emailed back later.

In live dealer game windows, live chat is constantly open though, as long as the game itself is active.

Fast Replies

Live chat is the best solution after phone support if you're looking for instant replies at online casinos.

At most online casinos, live chat provides immediate answers, depending on how long the chat queue is.

Mostly, you can expect to get a reply within 30 seconds, if not quicker.

Conclusion

Live chat should be one of your top priorities when choosing the best casino.

Fast replies are always essential, and live chat makes this possible.

Plus, you can get into contact quickly without opening your email account and sending a long email.

Live chat is the new standard in online casino customer support.

Lukas

the author

Lukas

the author

Lukas

Head of Content

Head of Content

Lukas Mollberg, 41, is an industry veteran with over 20 years in the iGaming sector, currently leading as the Head of Content at BestBonus.co.nz. A stalwart since the early 2000s' Poker Boom, he specializes in affiliate marketing since 2016 and has authored around 300 comprehensive online casino reviews. Lukas's keen eye for detail ensures that no aspect—be it game selection, customer service, or bonuses—is overlooked. His work has become an authoritative resource for both new and seasoned online gamers, offering unbiased and reliable insights. Beyond professional achievements, Lukas brings a wealth of personal interests, like reading and travel, adding depth to his industry perspective.

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