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The good news is Casino-Mate Casino has been designed with Kiwi players in mind. The bad news is Kiwi players are not going to be impressed by what they see. Even though the website occupies a space as part of a larger group of online casinos, one would have to assume this is a small time operation due in large part to the outdated website and a generally restrictive environment.
Casino-Mate was founded in 2001 and is owned and operated as part of the Vegas Partner Lounge gaming group, which owns at least nine online casinos that are operating in different parts of the world. The company is registered in Malta, where it operates under the regulations and licensing provided by the Malta Gaming Authority. That represents enough jurisdictional control to offer services in New Zealand, but the lack of licensing by the U.K. Gambling Commission prohibits the company and website from offering its services to the residents of the U.K.
When you visit Casino-Mate Casino
In this day and age, it's virtually impossible to find a website that is as outdated as the one presented by Casino-Mate Casino. One would assume by the name that the casino is trying to promote a sense of friendship. The reality is it comes off a bit sterile. The color scheme is actually quite nice with a forest green and black motif. It's the content that does little to inspire players to join.
Things start off well enough at the top of the home landing page with a big advertising banner for the site's welcome bonus. From there, one is going to find very little in the way of promotion or game advertising. Throughout the rest of the page is information related to the website, ownership and the proper disclaimers. What's missing is easy access to information about banking and anything related to live casino gambling. That's so 1990s.
The website's strength comes from the fact it is powered by Microgaming's Viper software platform with games provided by the Quickfire gaming platform. By using this software package, players have access to some of the industry's most popular games, which helps to offset some of the website's shortcomings. Access to the software is available through downloaded software for Mac and PC users, a web browser version in instant play or flash mode and a mobile website version. Casino-Mate uses 128 BIT SSL (Secure Locket Layer) technology and firewalls, which provide the website with a safe and secure environment. Microgaming uses a random number to provide fair gaming results on each and every game. On a periodic basis, the software and random number generator are submitted for testing and fairness certification, which is handled in conjunction with eCOBRA, an industry-leading, independent auditing firm.
Bonus & Free Spins at Casino-Mate Casino,
Before players go looking for a no deposit bonus, there isn't one. Casino-Mate Casino offers exactly one bonus, albeit a decent one. They also offer a VIP Club, which affords the most aggressive gamblers a few extra benefits. The welcome bonus is paid out over the players first four deposits as follows:
1st deposit – 100% match free up to NZ$100
2nd deposit – 200% match free up to NZ$50
3rd deposit – 25% match free up to NZ$500
4th deposit – 50% match free up to NZ$750
That adds up to a possible maximum bonus of $1,400. They also offer 250 extra comp points and 30 free spins on designated free pokies. The wagering requirement is simply horrible. Players have to make at least 100 wagers and bet 50X the bonus amount. That's pretty restrictive.
The VIP Club is built with four tiers, which allows players to earn more benefits as they climb the latter with comp points. At the highest level, they can get free spins on free pokies, no deposit bonus chances for exclusive drawings, cash rebates and reload bonus options.
Casino-Mate Casino in the Mobile
Casino-Mate Casino does not offer a dedicated mobile app. However, they do offer special access to an optimized mobile website with a limited number of games. Regardless of a mobile device's operating system, users can access the mobile website by entering the proper mobile website address into their web browser and presto, they are ready to go. The quality is fine, but the content is restricted.
Games at Casino-Mate Casino
At Casino-Mate Casino, players can sit back and enjoy access to 400+ games in a wide range of gaming categories. These categories include table games (Blackjack, Roulette, Baccarat, Craps, etc.), video poker, instant win scratch cards and arcade games, 3-reel classic pokies and 3D video pokies. Note: The site does not offer live casino gaming. In this day and age, that should be considered a negative.
As far as the actual games are concerned, Microgaming provides a little of everything. Each of its video pokies are crafted to include some fun and exciting video and audio features. The game-play features include a wide variety of themes, variable formats, free spin bonuses, bonus games, gambling options and progressive jackpots. The crowned jewel of the portfolio is the progressive jackpot game Mega Moolah. In mid 2016, one lucky player hit the jackpot and set a world record of over $17.5 million Euros in winnings. Other top games presented by Microgaming include Bridesmaids, Thunderstruck II, The Dark Knight Rises, Tomb Raider, Hitman, Immortal Roman, Lost Vegas, Avalon II and Terminator 2.
Deposits and Withdrawals at Casino-Mate Casino
Players will be very pleased to see that Casino-Mate Casino offers a nice selection of popular and convenient banking options. The list includes Ukash, Skrill, paysafecard, Solo, MasterCard, Maestro, Visa, Visa Electron, entropay and bank wire.With a variable set of terms and conditions, players are encouraged to visit the banking FAQ section for more details about limits and withdrawals.
Getting Help at Casino-Mate Casino
Aside from a decent FAQ function, Casino-Mate deserves credit for having a decent customer service staff. This became evident after four separate inquiries were handled in a quick fashion. Representatives are available all day and all night, year round via live chat email or phone.
Conclusion: It all starts with a bland and dated website. The games are fine (no live games), but the bonus package is horrible because of the prohibitive wagering requirement. Based on these three pieces of information, it's difficult to recommend this site with so many others out there doing better.